Resource Allocator Location: Sheaf Valley, Sheffield - hybrid working - 3 days onsite Contract Length: 6 months Up to £250 pd inside IR35 via umbrella Are you a proactive and detail-oriented professional with a knack for optimising resource allocation? Our client is seeking a Resource Allocator to join their dynamic team in Sheaf Valley, Sheffield. This is an excellent opportunity to play a crucial role in ensuring the efficient distribution of work for provision and repair tasks to a multiskilled workforce. Key Responsibilities: Optimise Resource Allocation: Monitor and manage field allocation systems to ensure effective deployment of resources from day -5 to on the day. Collaborate with Engineers: Work closely with field engineers to ensure the best customer fit and effective communication regarding task assignments. Manage Escalations: Handle on-the-day customer escalations and expedites through timely and professional written and verbal communication. Identify Risks: Use appropriate tools and systems to identify risks and issues with the resource allocation profile, flagging concerns to the relevant control and/or Area Engineering manager. Incident Management: Collaborate with relevant departments to manage incidents in your assigned area, ensuring compliance with Service Level Agreements (SLAs). Maximise Efficiency: Deploy field resources effectively to ensure maximum utilisation and efficiency while adhering to agre...