What the role involves
At JULABO we offer the best comprehensive support to all our clients and users within a wide range of industries from chemical synthesis, automotive, food, pharmacy and temperature calibration.
The Support Engineer is a key customer facing part of this approach. The role is a mix between office and field based and requires great interpersonal skills and flexibility:
* installation and commissioning of units at clients’ sites
* training of operators and supporting them with applications, setup and automation/computer control
* on site preventative maintenance, calibration and service
* advising customers on technical issues and fault diagnosis, including part numbers/pricing on the phone and via e-mail
* modification and upgrades of JULABO equipment
* compiling method statements and risk assessments for the workshop and onsite visits
* ensuring demo units are in working order; assisting with loading and unloading
* following up leads from sales teams with regards to support service and repairs
* identifying potential leads at site and briefing the appropriate sales team member to follow up
What we need
* qualification and experience in maintenance, support and installation of sophisticated electro-mechanical systems
* background in temperature control, heat transfer and refrigeration would be useful
* an ability to learn
* great communication skills
* knowledge of PLC programming and industrial communication protocols (e.g. Modbus, Ethernet/IP)
* office IT systems, including Word, email etc.
* willingness to travel/overnight stays
For more information, please contact
JULABO UK Ltd. | Neil Brown | Manager UK | Phone: +44 7808 863755
Christina Alleaume | HR Business Partner | Phone: +49 7823 51-5103
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