Admin Officer (Temporary Ongoing) - Birmingham City Centre
Location: Birmingham City Centre (Office-Based)
Hours: Monday - Friday, 9:00am - 5:00pm (37 hours per week)
Contract: Ongoing Temporary
Pay Rate: £13.25 per hour
About the Role
We are currently recruiting for a proactive and organised Admin Officer to join a busy office-based team in Birmingham City Centre. This is an excellent opportunity for someone with a background in administration or customer service who is looking to gain experience within a public sector environment.
This role offers a varied workload, combining administrative duties with customer interaction and case management responsibilities.
Key Responsibilities
* Data entry and maintaining accurate records
* Managing email correspondence and responding to enquiries
* Providing high-quality customer service via phone and email
* Handling and progressing casework efficiently
* Managing your own caseload and prioritising tasks effectively
* Supporting the wider team with general administrative duties
About You
* Previous experience in administration and/or customer service
* Strong written and verbal communication skills
* Excellent organisational skills with the ability to manage your own workload
* Comfortable working with data and maintaining attention to detail
* Confident using IT systems and Microsoft Office
* An interest in working within the public sector is highly desirable
* Previous casework experience is advantageous but not essential
What We Offer
* Competitive hourly rate
* Full-time, structured working hours (no weekends)
* Valuable experience within a public sector setting
* Central Birmingham location with excellent transport links
* Opportunity to develop case management and administrative skills
Equal Opportunities & EEO Statements
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee interview for veterans or spouses/partners of military personnel who meet all essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street as a supplier to the Public Sector Resourcing Framework (PSR) will offer you a guaranteed interview with a PSR Sourcer.
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