Job Description
3 months contract with local authority
We are seeking an experienced Pensions Team Leader to temporarily oversee and manage the daily operations of the Benefits Processing team. This role is crucial for maintaining the efficiency and effectiveness of our front-line services, which include handling calls, emails, and post, as well as processing various junior benefits tasks such as refunds, deferred benefits, transfers, and general member inquiries. The successful candidate will directly manage a team of seven staff members and ensure seamless service continuity.
Responsibilities
* Oversee the daily operations of the Benefits Processing team.
* Directly manage a team of seven staff members.
* Ensure efficient handling of calls, emails, and post.
* Supervise the processing of junior benefits tasks, including refunds, deferred benefits, and transfers.
* Address general member queries to maintain high service standards.
Requirements
* Proven experience in line management.
* Strong operational background in pensions benefits processing.
* Ability to ensure service continuity and manage team performance effectively.
Requirements
Strong numeracy and literacy skills Attention to detail and accuracy Proficiency in Microsoft Excel, Word, and Outlook Accounting skills Finance experience is preferred