Overview
Business Analyst – Business Continuity & Value Chain Analysis (6 months FTC) at Ocado Retail. Contract type: Fixed Term Contract (6 months). Location: Hatfield (hybrid working – 3 days in the office). Working hours per week: 40. Level: Senior. Application closing date: 18 September.
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. We’re the brains behind Zoom by Ocado, our same-day grocery delivery service.
The Role
Ocado Retail is undertaking a critical review of its business continuity and disaster recovery strategy. We are moving from a traditional, system-focused recovery model to a more robust, business-centric approach based on our core value chains. We are seeking an experienced Business Analyst to lead this analysis. The successful candidate will map key value chains, identify critical processes and systems, and redefine recovery priorities to ensure that in the event of a significant incident we can restore our most critical value chains in a coordinated and efficient manner, with consistent and appropriate Recovery Time Objectives (RTOs) for all dependencies.
What You’ll Do
* Value Chain Mapping: Collaborate with stakeholders across Commercial, Operations, Logistics, and Technology to map end-to-end value chains.
* Dependency Analysis: Identify and document critical processes, applications, systems, and third-party services supporting each value chain.
* Gap Analysis: Review existing Business Continuity Plans (BCPs) to identify weaknesses and inconsistencies from a value chain perspective.
* Prioritisation Modelling: Develop a framework for prioritising recovery of value chains based on impact, customer commitments, and revenue generation.
* RTO Realignment: Propose updated RTOs for underlying systems and applications aligned with the recovery sequence of the value chain they support.
* Stakeholder Management: Facilitate workshops and interviews with senior stakeholders to gather requirements, validate findings, and build consensus.
* Documentation & Reporting: Create clear documentation of value chains, dependencies, and proposed recovery strategy.
Who You Are
Essential
* Proven experience as a Business Analyst on complex, cross-functional projects.
* Deep understanding of Business Continuity Planning (BCP) and Disaster Recovery (DR) principles and industry best practices.
* Experience in business process mapping, modelling, and analysis; value chain analysis is highly advantageous.
* Strong analytical and problem-solving skills with the ability to navigate highly complex, interdependent systems.
* Excellent communication and interpersonal skills with the ability to engage with and influence senior stakeholders.
* Self-starter attitude, capable of working autonomously to drive the project forward in a fast-paced environment.
Desirable
* Experience in retail, e-commerce, or logistics sectors.
* Knowledge of how cyber security incidents can impact business operations and continuity.
* A relevant professional certification in Business Analysis (e.g., BCS) or Business Continuity (e.g., CBCI).
* Experience delivering high-impact outcomes on a short-term contract basis.
What’s In It For You
You’ll join Ocado Retail, the world’s largest online retailer, and have the opportunity to grow your career in online retail with a collaborative team. Benefits include health and wellbeing advantages, pension, discounts, flexible working, and more.
Health & Wellbeing: Private medical insurance with family options, digital GP, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Pension contributions up to 7% matched, Ocado and M&S discounts, free office perks, and transport options.
Work-Life: Hybrid working, 26 days holiday plus 8 bank holidays, option to buy extra holidays, up to 2 weeks work from anywhere, lifestyle break opportunities.
Our Hiring Process
We value applications and will guide you through a standard hiring process with a Talent Partner in an initial call.
Equality and Inclusion
We’re an equal opportunities employer. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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