Overview
Job Title: Edinburgh Retail Style Advisor
Reporting to: Store Manager
Location: Edinburgh
Contract Type: 32 hours per week (4 Days)
About us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role
This role requires the successful candidate to travel to ME+EM store. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you
* Experience working in a fast paced, high volume environment
* Have a genuine passion for fashion and providing outstanding customer service
* Able to provide successful references of relevant experience in Fashion, Service or Hospitality
* Community driver and relationship builder
* Confident, personable and supportive
Your Responsibilities
* Provide the best experience through speed and accuracy.
* Ensure you represent the brand at all times by following the company dress code.
* Continually improve product knowledge and research products online.
* Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
* Promoting 'one business' mindset.
* Be confident in building organic and long-lasting relationships with customers.
* Carryout personal styling sessions with confidence.
* Confident with styling, outfit building and recommendations.
* Escalate customer complaints to the management team.
* Awareness of opening and closing duties and support when necessary.
* Be confident with till functions.
* Process transactions, refunds and telephone orders confidentially.
* Embrace change and support the roll out of new systems.
* Understanding the importance of data collection and ensuring GDPR is adhered to.
* High level of telephone etiquette.
* Maintaining store visual merchandising standards.
* Replenishing stock and keeping the shop floor clean and tidy.
* Assist with deliveries & stock recalls.
* Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits
* 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday.
* Pension Scheme
* Group Life and Income Protection Insurances
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff and Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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