Description
Motability Operations are currently recruiting for a Customer Development Team Manager to join our team in Bristol on a full-time, permanent basis. Customer Development comprises three key teams working closely together: Key Account Specialists, who manage larger dealer portfolios focused on relationship management and sales growth; Account Specialists, who support smaller dealership portfolios through engagement and commercial development; and Trade Credit and Online Support, who oversee dealer onboarding, credit processes, and essential administrative support.
In this role, you will be responsible for managing and supporting the Trade Credit and Online Support team as well as a small team of Growth Specialists. You will oversee a range of administrative and operational workflows that are essential to delivering a seamless customer onboarding experience.
This role focuses on ensuring consistent, high-quality service across multiple workstreams, from inbound customer contact, credit management, proactive prospecting, lead generation and support for first time buyers. to task-based operational activity and back-office administration. You will lead, coach, and develop your team to deliver excellent service, maintain compliance, and drive continuous improvement across all processes.
You will play a key role in embedding effective performance management and governance, ensuring targets are met and st...