Product executive

Job Description

Product Executive

Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex

Salary: £30,000 – £35,000 per annum + excellent benefits

Permanent, Full Time


Product, Insurance, Customer Insight, Travel Cover, Contact Centre Experience Essential


Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.


Overview


This role sits within the Insurance & Financial Services function and focuses on the development, improvement and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.


Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.