We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.
This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.
You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It's a seasonal role, with winter being busier and requiring a focused approach.
Key responsibilities for the Customer Service Executive:
Order Management & Scheduling
Taking and processing customer orders accurately
Processing delivery notes
Managing deliveries due to last minute/unexpected changes & coordinating with drivers
Maintain Regular Top Up schedule Customer Service
Providing a friendly and efficient customer experience
Answering calls and handling customer queries
Taking card payments and processing them securely
Maintaining customer records
Supporting Bookkeeper with credit control General Office Support
Managing office supplies
Supporting the wider team with general administrative tasks Skills, attributes and experience required for the Customer Service Executive
Has previous administrative and customer service experience
Is confident using Microsoft Office (especially Outlook and Excel)
Has strong attention to detail and methodical approach
Calm under pressure, especially during busier periods
A friendly, team-focused attitude and professional phone manner What's in it for you?
Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
Salary: £29,000 - £32,000 depending on experience
Benefits: 25 days holiday plus bank holidays
Pension Additional Information
The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
The closing date for applications is Monday 8 September 2025
Interviews are expected to take place on Wednesday 17 September 2025Recruitment Process
This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.
All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews