Role: - Solution Architect (Amazon Connect Architect)
Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory)
Duration: Both Contract & Permanent position
Required Qualifications:-
15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect.
Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations.
Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit).
Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python).
Preferred Qualifications:-
AWS Solutions Architect Professional and Amazon Connect specialization.
Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns.
Sector experience in healthcare/public sector or regulated industries.
Familiarity with SIP, telephony routing, and Ofcom regulations.
Success Metrics:-
Delivery of secure, compliant architecture aligned to global regulatory standards.
Achieve 99.99% availability, measurable improvem...