Housing Options Triage & Support Officer
Location: Wallfields, Hertford, SG13 8EQ
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 12.24 per day
Job Ref: OR11066
Job Responsibilities
This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include:
Conducting initial assessments of customers' needs and circumstances.
Booking housing assessments and directing customers to appropriate organizations for further assistance.
Collecting necessary information and documentation to process housing register applications and allocate housing points.
Person Specification
The ideal candidate should possess the following attributes:
Ability to work from the office at least twice a week.
Strong communication skills to effectively interact with customers and stakeholders.
Proficiency in using MS Teams for virtual interviews and meetings.
Organizational skills to manage and prioritize multiple tasks efficiently.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed