Duties and responsibilities
Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency.
Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
Assist with investigating complaints, in line with Spire policies.
Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
Identify and propose changes to support best working practice and update department operating procedures and policies.
Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
Takes formal departmental minutes of meetings when required.
Provide clinical administration support for audit and trials.
Ensure all audits are performed and to submit data and performance reports to SMT.
Liaise with the trusts and update RTT position and pathways
Liaise with patients to agree TCI, OPA to prevent breaches and track their pathways. Who we're looking for
Must be highly organised and accurate and works well to tight deadlines
Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
Must be a good communicator and have good computer literacy
Must work well as part of a team
NVQ Level 3 in administration or Information Technology and/or equivalent experience required.Contract: Permanent
Hours: Full-time permanent. Working Hours: Monday-Friday 9.00-17.00
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Free onsite parkingOur Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards