Job Title: Office Manager / Personal Assistant Location: Edgware Salary: £36,000 per year Job Type: Full-time, Permanent. About National Claims Ltd: National Claims Ltd is a growing claims management company specialising in compensation claims. We pride ourselves on professionalism, compliance, and delivering strong client outcomes. As the business continues to expand, we are seeking an experienced and highly organised Office Manager / Personal Assistant to oversee office operations and provide high-level support to the Director. Role Overview: The Office Manager / Personal Assistant will play a key leadership role in ensuring the smooth running of the office while acting as the primary administrative support to the Director. The successful candidate will manage office operations, support internal processes, and help maintain a professional and efficient working environment. This role requires someone who is proactive, organised, and capable of managing multiple priorities in a fast-paced professional setting. Key Responsibilities: Office Management: * Oversee the day-to-day operations of the office to ensure efficiency and professionalism * Manage office suppliers, service providers, and vendor relationships * Coordinate office maintenance, facilities, and equipment management * Oversee incoming correspondence and internal communications * Maintain and improve both digital and physical filing systems * Implement and maintain office procedures and operational processes Executive / Personal Assistant Support: * Manage the Director’s diary, scheduling, and priorities * Coordinate internal and external meetings and appointments * Prepare meeting materials, agendas, and documentation * Take minutes and follow up on key action points where required * Manage incoming calls, emails, and communications on behalf of the Director * Arrange travel, accommodation, and logistics for business trips Administrative & Operational Support: * Support invoice tracking and liaise with finance regarding payments and records * Coordinate with legal partners, suppliers, and third-party providers * Maintain compliance documentation and internal company records * Assist with recruitment administration and onboarding new employees * Manage and maintain CRM systems and internal reporting tools * Support business operations and administrative projects as required Skills & Experience Required: * Previous experience in office management, executive support, or senior administration (2–4 years preferred) * Excellent organisational and time-management skills * Strong written and verbal communication skills * High attention to detail and accuracy * Proficiency in Microsoft Office (Word, Excel, Outlook) * Ability to handle confidential and sensitive information professionally * Strong ability to prioritise tasks and work independently Desirable (Not Essential): * Experience within claims management, legal, or financial services * Understanding of invoicing or accounts administration * Experience working with CRM systems or operational software Location Preference: * Ideally reside within 5 miles of the office (Edgware) Personal Attributes: - Professional and highly organised - Calm and composed under pressure - Strong problem-solving and decision-making ability - Discreet and trustworthy - Positive, proactive, and adaptable What We Offer: - Opportunity to grow within a fast-scaling business - Direct exposure to senior leadership and strategic decision-making - Supportive and professional working environment - Long-term career progression opportunities Please click APPLY to submit your CV for this role. Candidates with the experience or relevant job titles of; Admin Manager, Administrative Manager, Accounts Executive, Bookkeeper, Operations Executive, PA, Personal Assistant, Sales Assistant, Sales, may also be considered for this role