Customer Relations Assistant (Part-Time, 6-Month FTC)
Harrow, London
£17,000 (pro rata) (£15.56 Per hour)
21 hours per week (job share)
6-month fixed-term contract (potential to go permanent)
About the Role
We’re working with a well-established and recognised brand within the UK retail sector who are looking for a Customer Relations Assistant to join their team on a part-time basis.
This is a fantastic opportunity for someone with customer service experience who enjoys problem-solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels.
Working as part of a job share, you’ll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently.
About You
Previous experience in a customer service role (minimum 1 year)
Experience working within a professional office environment
Confident communicator with an excellent telephone manner
Able to handle complaints with empathy and professionalism
Strong organisational skills with the ability to manage multiple queries
Comfortable using customer service systems/software (Zendesk experience highly desirable)
Good general IT skills and able to pick up new systems quickly
A team player with a proactive and positive approach
Key Responsibilities
Deliver a high standard of customer service across phone, email, social media and online platforms
Manage customer queries and complaints through to resolution in line with internal processes
Liaise with internal teams and external partners to ensure timely and accurate responses
Record, monitor and escalate complaints where required
Support with customer response handling for product or quality-related queries
Use customer service systems (including Zendesk) to track and manage interactions
Assist with reporting and analysis of customer enquiries and trends
Maintain strong relationships with external agencies and stakeholders
Working Pattern
21 hours per week across 3 days (job share)
Mondays are required
Minimum of 2 days per week in the office
1 day working from home available after probation
Why Apply?
Opportunity to join a reputable and growing organisation
Varied role with exposure to multiple areas of the business
Potential for the role to become permanent
Supportive and collaborative team environment