Job Description
Role Overview
We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow. This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams, and operate effectively within a large stakeholder environment.
The successful candidate will lead the project management of ITSM-related initiatives, ensuring structured delivery, clear communication, and alignment across a wide and varied group of business and technical stakeholders.
Key Responsibilities
* Lead end-to-end project delivery for ITSM / ServiceNow platform enhancements and implementations.
* Manage a diverse group of senior stakeholders across technology, operations, and business functions.
* Drive project planning, RAID management, governance, reporting, and delivery cadence.
* Coordinate cross-functional teams, vendors, and internal SMEs to ensure successful execution.
* Oversee requirements definition, design reviews, testing cycles, and go-live readiness.
* Ensure risks, issues, and dependencies are proactively managed and communicated.
* Maintain strong alignment with service management, digital operations, and support teams.