Role Overview
We are seeking a passionate and logical individual to join our growing business. In this role, you will serve as an escalation point for the Service Desk on Infrastructure-related incidents and handle daily administration of all Infrastructure systems.
What you’ll be doing
* Perform daily server administration tasks
* Respond to critical incidents and standard service requests
* Complete technical projects involving systems such as server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365
* Establish and maintain effective relationships with business users and IT teams
* Perform routine maintenance tasks, including applying patches and configuration changes
* Administer Windows Server, Active Directory, and VMWare vSphere
* Manage cloud-based administration and troubleshooting in GCP, Microsoft 365, and Azure
* Take technical responsibility for small projects as assigned by the line manager
* Assist with larger projects involving IT infrastructure changes
* Update technical documentation to improve incident resolution efficiency for the IT Service Desk
What We’re looking for
* Self-motivated with a good understanding of complex technical environments and technologies
* Strong problem-solving skills and ability to resolve incidents effectively
* Excellent written and verbal communication skills
* Proactive approach to system improvement to enhance performance and reduce incidents
* Ability to share ideas and identify areas for improvement
Skills
* In-depth knowledge of Active Directory, including Group Policy
* Experience managing a Windows Server estate (2012 R2+)
* Experience supporting Microsoft 365
* Experience administering VMWare vSphere (7.0+)
* Understanding of networking concepts including DNS and DHCP
* Experience supporting server and storage hardware, preferably HPE
* Strong analytical skills for effective incident response
* Experience working in an ITIL environment, understanding end-to-end processes
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