What you’ll be doing?
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
Yet the role is so much more than that, you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.
What you’ll need to be a Receptionist?
1. To have a genuine and warm approach, with stand out people skills;
2. Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what room they like, when they stayed last etc
3. Good communication skills, and level of English – both written and spoken;
4. The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
5. Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills