Job Description
1. Planning, implementing and facilitating onboarding, mandatory and other identified training
2. Creating and developing training content
3. Collaborating with other functions to identify learning needs
4. Supporting the business with Employee satisfaction agenda
Key Contacts & Relationships
Internal
* Learning & Development Manager
* Team Leader/Operation Manager
* Quality Specialist
Qualifications & Experience
Essential
* Creating learning content
* Delivering high quality training modules
Desirable
* Contact centre management/learning & development
* Learning & development qualification (e.g. CIPD)
Individual Competencies
* Excellent written skills
* Creative thinking
* Great facilitation/presentation capabilities
Desirable
* Interpersonal skills
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.