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Purpose of the Role
The Estate Manager’s role is to ensure the overall smooth running of the buildings and estate, including the recruitment and training of all site-based staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.
Key Responsibilities
* Manage the estate & blocks at Middlewood Locks, Salford (Phases 1 & 2) comprising 1,115 apartments.
* Conduct regular site checks of common areas, ensuring maintenance and safety standards are met.
* Ensure compliance with operational standards and legal requirements.
* Build and maintain effective relationships with clients, tenants, and leaseholders.
* Attend and lead site meetings, including client and resident meetings, often outside regular hours with appropriate time off in lieu.
* Prepare and present periodic reports and manage budgets, including service charge budgets.
* Lead on Section 20 works, health & safety compliance, procurement exercises, and facilities management in conjunction with the Regional Facilities Manager.
* Oversee works and projects on buildings and estate areas, ensuring compliance and coordination with service providers and contractors.
* Supervise service contracts, maintain records, and approve invoices and purchase orders.
* Manage health & safety files, operational manuals, and all relevant documentation.
* Coordinate outsourced service providers and in-house teams for security, cleaning, landscaping, and repairs, ensuring adherence to SLAs and specifications.
* Manage CCTV systems, waste management plans, and defect liability processes.
* Support and mentor junior team members, fostering best practices.
* Ensure effective and efficient day-to-day operations, including safety, security, cleanliness, and incident management.
* Handle enquiries and complaints from stakeholders, resolving or escalating as appropriate.
* Develop and maintain good relations with local authorities and agencies.
* Manage the estate team, including recruitment, training, and ensuring professional appearance and conduct.
* Work alongside the Assistant Estates Manager and cover their responsibilities when needed.
* Implement quality assurance and staff training programs.
Essential Skills, Knowledge, and Experience
* Minimum of 3-4 years relevant industry experience.
* Experience managing services within budget constraints.
* Proactive, personable, and excellent communicator.
* Ability to work independently and meet deadlines.
* Proficient in Microsoft Office applications.
Desirable Qualifications
* Operational management experience in residential sector.
* AIRPM or MIRPM qualification.
* NEBOSH & IOSH health & safety certifications.
* First Aid certification.
* Experience liaising with emergency services and authorities.
Working Hours
40 hours per week, 9am to 5pm, Monday to Friday.
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