Client Experience Co-ordinator Trafford Park c£28,000
Working for one of the UK’s leading bespoke manufacturing firms, the Client Experience Coordinator plays a key role in delivering a seamless, high-quality experience for clients across all touchpoints. This role acts as a central liaison between clients and internal teams, ensuring clear communication, efficient coordination, and consistently positive outcomes. The ideal candidate is highly organised, client-focused, and proactive, with a strong ability to manage multiple priorities while maintaining exceptional service standards.
Key Responsibilities:
* Serve as a primary point of contact for client enquiries, requests, and follow-ups
* Build and maintain strong, professional relationships with clients
* Ensure timely, clear, and consistent communication throughout the client experience
* Proactively identify and address client needs or potential issues
* Coordinate client onboarding, scheduling, and deliverables
* Maintain accurate client records, documentation, and data
* Track client milestones and ensure commitments are met on time
* Monitor client satisfaction and support continuous improvement initiatives
* Gather and document client feedback, escalating insights where appropriate
* Support the development and implementation of client experience processes
* Ensure all client interactions align with company values and service standards
* Communicate client requirements clearly and accurately across departments & supporting the resolution of client issues by coordinating internal responses
Experience required:
* Previous experience in a client services, customer experience, or coordination role
* Familiarity with client onboarding and service delivery processes is desirable
* Strong interpersonal and communication skills (written and verbal)
* Exceptional organisational and time-management abilities
* Client-focused mindset with a high attention to detail
* Ability to multitask and prioritise in a fast-paced environment
For further information about this opportunity please email your CV to Lisa or Laura for immediate consideration. I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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