We are looking for an experienced ‘luxury shop florist’ to head up our Marylebone retail store in Chiltern Street. We require a dedicated and loyal individual who will be a key part of our company’s successful retail space. We require a flexible individual who has proven experience of shop management within a luxury florist.Working closely with the Company Directors, Studio and Operations Manager and our florists, you will oversee the day to day running of the store, ensuring we maintain a beautifully presented shop at all times with a welcoming environment for our customers and staff.Role detailsFull responsibility for the day to day running of the shop: -● Maintain a high-end customer experience and a welcoming shop environment at all times. Maintain a positive working environment in the shop at all times.● Emulate Grandirosa brand throughout the shop experience and all bouquets and floral displays.● Manage all orders and deliveries effectively, including in-store, telephone and on-line.● Manage and deliver all customer enquiries including small events, weddings, local contract orders and space hire.● Prepare floral proposals where required for various enquiries and attend client meetings where required.● Practice effective stock management and maintain a stock inventory (reduce waste)● Be dedicated to ensuring customers' satisfaction and needs are met. And any complaints are dealt with to a satisfactory standard.● Keep a detailed record of daily/weekly sales. Provide reports on sales figures.● Come up with and execute concepts and ideas for seasonal window displays.Requirements for role● Effective team player (i.e. willing and able to step into our studio to help on events and general support on large projects)● Retail floristry experience is a must.● Experience across others areas of floristry (Events, contracts)● Excellent communication skills.● Ability to work under pressure.● Proactive and positive attitude.● A passion for retail floristry and luxury high-end designGeneral requirements for Grandirosa● Strong understanding of the florist and event industry;● Be flexible and adaptable, building strong relationship internally and externally;● Possess a clear passion and energy for Grandirosa;● Undertake any other duties as may be reasonably required;● Communicate regularly and effectively with the Directors and to seek support from appropriate staff at the earliest opportunity should problems arise.Must have requirements for any applicant:● Right to work in the UK● 5 Years’ experience at management level in a luxury florist● Be enthusiastic, diligent and proactive;● Be hard working with a ‘muck in approach’ attitude;● Be comfortable working on their own initiative as well as working within a team;● Be forward thinking and always planning ahead;● Be confident with Gmail, Google Docs/Sheets/Slides and Microsoft Word/Excel/ppt etc; and● Be confident in managing a team.