Job Description
Role: Operations Manager
Location: Portslade (with international travel)
Hours: Full-time, 35 hours per week (occasional evenings/weekends required)
Pay: £35,745 - £40,221 per annum (NJC PO1-PO2)
An excellent opportunity has arisen for an Operations Manager to join one of our longstanding clients, a purpose-driven organisation with a strong social mission and international reach, based in Portslade.
Benefits:
* 25 days holiday (plus an additional day for each year of service, up to 5 years)
* Flexible working arrangements
* Free onsite parking
* Fruit, tea & coffee provided
* Regular social activities
* Pension scheme
Requirements:
* Proven experience in a fast-paced, target-driven operations environment
* Strong multitasking and communication skills
* Advanced Excel skills, including macros and database connections
* Experience leading, motivating, and developing teams
* Ability to manage multiple priorities and drive performance improvements
* Full driving license and access to a suitable vehicle (desirable but not essential)
The Role:
* Support the Operations Director in delivering the commercial strategy and achieving programme targets
* Provide day-to-day leadership and support to a team of 12, promoting collaboration and accountability
* Monitor operational KPIs and performance using dashboards and internal systems
* Improve data visibility and reporting, including producing insights from CRM and multiple data sources
* Represent the organisation at international events and network meetings
* Conduct overseas audits and analyse survey results to report on satisfaction trends and operational challenges
* Manage team resource allocation, holiday planning, and ensure service continuity
* Uphold a personable and supportive leadership style, fostering a culture of excellence and continuous improvement
If you're keen to join an organisation that values cross-cultural exchange, operational excellence, and social impact, then please apply to this Operations Manager role below or call Chloe McCausland on (phone number removed) between 9am - 5:30pm.
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