Position
Day Case Waiting List Coordinator – Haematology Department, Nottingham University Hospital, City campus.
Key Responsibilities
* Manage day case waiting lists in accordance with Trust waiting‑list targets.
* Handle telephone calls and enquiries from patients and clinicians (in‑person, email, phone).
* Prioritise workload, meet deadlines and use personal initiative.
* Ensure timely referral processing and provide accurate information to patients.
* Maintain a good telephone manner, initiative, flexibility, efficiency and empathy when answering queries.
* Maintain face‑to‑face contact with patients daily in a day‑case reception setting.
* Add and remove patients from the NUH waiting list and coordinate/booking admissions using Medway PAS and Bookwise/Nervecentre.
* Act as the first point of contact within the Trust for admission inquiries and waiting‑list queries.
* Maintain accurate records to ensure all elective admissions are documented on Medway PAS, in line with the Trust Access Policy.
* Produce admission lists for nurses.
* Provide non‑clinical advice regarding hospital admission to patients seeking support from Consultants or lead nurses.
* Adhere to the Trust Waiting List Policy and monitor National and Trust targets for waiting times.
* Identify potential breaches of Trust waiting‑list targets and take timely action to avoid them.
* Coordinate with clinical staff to ensure availability of specialist equipment as required.
* Work flexibly and provide cross‑cover for colleagues.
* Undertake any other duties that may reasonably be required.
Qualifications and Experience
Knowledge and experience of Bookwise is advantageous.
Experience with Medway PAS and other hospital IT systems is desirable.
Ability to prioritise competing demands and use initiative.
Diversity Statement
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
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