Job Details
Job Title: First Party Customer Service Claims Handler
Location: Liverpool
Salary: GBP26,937 to GBP29,781 plus up to GBP1,500 performance‑related bonus per annum, once established in your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00 am to 6:00 pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing
* In first‑party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
* Work as a team to proactively manage a portfolio of customer repair claims through to settlement
* Ensure that complete and thorough indemnity investigations are carried out on all claims
* Work closely with suppliers to fulfil customers' needs during their claims journey
* Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect
* Ensure accurate payment to our customers and their representatives regarding claims settlement
* Maintain data integrity when keeping a record of all activity undertaken throughout the life of the customer’s claim
What we're looking for
* Excellent customer service skills
* Natural empathy and the ability to connect with people
* Quick, fast‑paced problem‑solving ability
* Positive can‑do attitude
* Good IT skills and a confident communicator
* Passionate about working as part of a team
* Ability to make fast, informed decisions
* Excellent organisational and prioritisation skills with a strong attention to detail
* Desire to develop skills and experience within the insurance industry
* Ability to deal with challenging customers and third‑party insurers
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots and the 40 years of specialist insurance expertise behind us. We employ over 1,700 people across the UK and reached a milestone of GBP750 million in total value of policies written in 2024.
Benefits
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental‑health support and free counselling
* Career development through fairs, leadership programmes and continuous learning
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work‑life balance and individual needs
* Recognition awards, social events and more
Our Commitment to our colleagues
* Mindful Employer – championing mental health and wellbeing
* Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
* Menopause Friendly accredited – supporting every stage of life
* Armed Forces Covenant signatory – honouring those who serve
* Armed Forces Defence employer recognition scheme – supporting those who serve
* Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
* Best Place to Work for Development – investing in people’s future
* Best Place to Work for Women – breaking down barriers to women’s career progression
Visa Requirements
* Because our training is comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we are not able to offer visa sponsorship.
Candidate Experience
* Customer Services Administrator
* Customer Service Representative
* Customer Support
* Client Service
* Insurance Claims Executive
* Claims Account Manager
* First‑Party Claims Handler
* Claims Handler
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