Join to apply for the People Support Coordinator role at Stonebridge - Mortgage & Insurance Network
Base pay range
Hours: 37.5
Salary: £25,440 per annum
Overview Of The Role
As a People Support Co-ordinator, you will play a pivotal role in supporting the PeopleTeam. This role will focus on employee relations to support our workforce and enhance the overall colleague experience. The People Coordinator will collaborate with the People Advisor and with managers and colleagues to drive engagement, resolve conflicts, and contribute to a fair and supportive workplace culture.
Key duties
* Employee Relations: Act as a key point of contact for employee relations matters, providing advice and resolution strategies for workplace concerns, grievances, and disciplinary actions.
* Policy Compliance & Implementation: Ensure compliance with employment laws, company policies, and industry best practices, updating and advising on changes as necessary.
* Performance Management Support: Provide guidance to managers and employees on performance management, including handling underperformance, improvement plans, and capability procedures.
* Conflict Resolution: Assist in mediating and facilitating discussions to resolve disputes, promoting a culture of fairness and open communication.
* Absence & Well-being Management: Support managers in monitoring absence trends, return-to-work processes, and promoting well-being initiatives.
* Employee Engagement: Contribute to initiatives that enhance employee satisfaction, motivation, and retention through surveys, feedback mechanisms, and proactive interventions.
* HR Policy & Process Improvement: Support the evaluation and improvement of people management policies and procedures to maintain a positive and high-performing work environment.
* Training & Development Support: Identify and support training needs related to employee relations, workplace behavior, and leadership development.
* HR Metrics & Reporting: Track and analyze employee relations trends, producing reports and insights to inform people strategy.
* Stay Informed: Stay updated on HR trends and developments to ensure best practices.
Personal attributes
* Experience in an HR generalist or employee relations role, ideally within a fast-paced environment.
* Good knowledge of employment law and best practices in employee relations.
* Excellent communication and interpersonal skills, with the ability to build trust and credibility at all levels.
* Ability to mediate and resolve workplace disputes with professionalism and fairness.
* Experience supporting performance management and guiding managers through complex people issues.
* Proactive approach to problem-solving and conflict resolution.
* Ability to manage sensitive and confidential information with discretion.
* Strong analytical skills with the ability to interpret HR data and trends.
* Some experience in handling grievances, disciplinaries, and performance management processes.
* Proficiency in HR software and systems.
What are the benefits?
* Learning Academy
* Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays
* Sick pay entitlement
* Employee Assistance Programme - comprehensive health and wellbeing support for staff
* Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
* Choiceversary - vouchers after milestones to celebrate commitment to Choice Care
* Christmas bonus - vouchers for all staff members
* Life insurance
* Annual staff awards
* Complex in-house training programs for managers and rising stars
* A paid day off on your birthday
* Blue Light Card eligibility
* Applies to some benefits with minimum service periods and apprenticeship funding eligibility
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employers for the second year in a row!
Our homes are more than just a place to live; they’re like a second family for everyone we support, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem.
In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities.
Where will you work?
This role is a hybrid opportunity, working between remote working and our offices in Southampton.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
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