Hotel Operations Manager Role Overview Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential. You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure. Key Responsibilities Manage daily operations to ensure smooth running of front of house and guest-facing services Lead and support the front of house team to deliver exceptional customer service Maintain and improve service standards, ensuring consistent guest satisfaction Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures Handle operational issues proactively, ensuring fast resolution and high-quality outcomes Coordinate with relevant departments to support the overall guest journey and seamless service delivery Contribute to continuous improvement initiatives, including training, process improvements, and team performance development Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication Ensure compliance with re...