Overview
Join to apply for the Assistant Manager - GO Express role at GO Outdoors LTD
At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. That’s because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren’t just posters on the wall, we live them every day; ‘One Team’ we are stronger together, ‘Responsibility’ we take ownership, ‘Passion’ we believe in what we do and ‘Integrity’ we do the right thing. Clear values which help us to fulfil our mission to be ‘the nations favourite outdoor retailer’. If you share our passion and want to make a difference join our team to be a part of something ‘unbeatable’!
Role overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
* Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales target; drive additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; ensure employee satisfaction scores meet or exceed company benchmarks; assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced retail/customer facing environment.
* Passionate about retail & hold a good understanding of the latest trends and our competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills; proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail & commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online
* Exclusive deals and discounts via TELUS Health benefits platform
* Access to digital health and well-being services
* Health cash plans
* Internal development courses and apprenticeships
* Life Assurance
* Discounted Gym memberships (JD Gyms)
* Opportunity to volunteer and contribute to foundations and community initiatives
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of applying, please consider your application unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team, and shortlisted candidates will be invited to interview with the hiring manager.
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