Customer Engagement Team Leader
Location: Antrim (Hybrid Working)
Salary: £35,000 - £37,000 per annum
Hours: Monday to Friday, 9.00am - 5.30pm
Nominate Recruitment is delighted to be partnering with a forward-thinking client based in Antrim to recruit a Customer Engagement Team Leader. This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high-performing customer engagement team.
The Role
As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day-to-day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long-term retention.
Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance.
Key Responsibilities
* Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences
* Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews
* Develop and implement customer engagement strategies to improve customer satisfaction and retention
* Initiate regular customer check-ins, product demos and onboarding sessions to drive feature adoption and customer success
* Collaborate with internal stakeholders to identify opportunities to enhance customer journeys and optimise processes
The Ideal Candidate
* Proven experience in a customer service or customer engagement role
* Previous experience managing and developing a team
* Strong leadership, coaching and people management skills
* Proficiency in customer service software and engagement tools
* A genuine passion for delivering exceptional customer experiences
What's on Offer
* Competitive salary of £35,000 - £37,000 per annum
* Hybrid working model
* A supportive and collaborative working environment
* Opportunity to make a real impact within a growing business