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We have a fantastic new job opportunity for someone looking to develop their Insurance career.
We are seeking a dynamic and experienced Insurance Manager / Group Insurance Lead to join our team. This role, based at our Head Office in Plymouth, is pivotal in overseeing our insurance operations while providing leadership to ensure the effective implementation of insurance products and solutions across the group. The ideal candidate will have a strong background in the retail general insurance industry, coupled with operational knowledge and leadership qualities.
You will lead and manage the group insurance function, including team engagement, product performance management and operational implementations and marketing development and product specific initiatives.
As this is a newly created role, the finer points can be tweaked to suit your skills, experiences and ambitions, but it is likely that your key responsibilities will include:
Responsibilities:
* Lead the development, implementation, and management of the Group’s Insurance Strategy
* Oversee and grow the commercial insurance portfolio, ensuring profitability and customer satisfaction.
* Manage daily insurance activities ensuring operational compliance, optimising workflows, and contributing to financial forecasting and reporting.
* Ensuring that all activity is compliant with regulatory and Company standards/requirements.
* Lead the development and management of the delivery of communications and training strategies.
* Develop and implement strategies to enhance business operational efficiency and customer satisfaction.
Person Specification:
* A good understanding of the insurance industry and regulatory requirements.
* The ability to motivate and communicate with others at all levels.
* Influential relationship skills and excellent communication & negotiation skills
* Well-developed report writing, verbal & written communication and presentation skills
* Ability to manage multiple priorities and deliver results
* Self-motivated and collaborative
* Resilient and adaptable to change/growth
* Evaluate and implement new technologies and tools to improve insurance operations and service delivery.
* Capable of working under pressure, driving change, and meeting deadlines.
Qualifications:
* CII qualifications or working towards would be desirable
* Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g., Data Protection Act, Money Laundering, Client Monies, ICOBS, Complaints, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
* A minimum of 3 years of experience in the insurance industry, with a focus on management and technical roles.
* Strong knowledge of consumer retail insurance products and sales journeys
* Excellent leadership, communication, and interpersonal skills.
* Proficiency in using insurance software and technology tools.
What we offer:
* Pension
* Long service awards
* Cycle to work scheme
Position: Permanent, Full-time
Hours: Monday – Friday, 08:45am – 17:30pm.
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