About The Role
Team Prevention & Health Improvement
Working Pattern - Hybrid 2days per week in any of the Vitality Offices.Full time hours.
We are happy to discuss flexible working!
Top 3 skills needed for this role: Partnership relationship and performance management (service and operational excellence)
Commercial astuteness (delivering on key cost, experience and outcome measures)
Mental Health and Physio Clinical Pathways experience (clinical qualifications not essential)
What this role is all about:
Were seeking someone brilliant to lead our mental health talking therapies and physiotherapy provider partnerships. This is a senior, hands-on role where youll set strategic direction while ensuring operational delivery.
Wed like you to drive our Everyday Care (EDC) therapy partnerships and help shape our care pathways and proposition. To support our UK Health and Life insurance businesses to improve access, experience, cost efficiency, and clinical outcomes. If youre a proactive leader who combines strategic vision with practical execution and great relationship and stakeholder management skills, wed love to hear from you!
Key Actions Strategic Development : Shape and evolve our member offer through partnerships with key clinical providers, delivering integrated, triaged primary care pathways
Operational Excellence : Oversee day-to-day partner management, performance optimisation, and governance
Stakeholder Engagement : Act as the primary interface between partners and Vitalitys operational, product, governance, journey and servicing teams
Portfolio Leadership : Initially focused on mental health and physiotherapy partnerships, including remote and face-to-face care providers, triage platforms and self-care tools. With scope to expand as the EDC portfolio evolves
What do you need to thrive? Healthcare provider or partner management experience - Previous operational and/or clinical experience working for or with primary care and/or digital health providers, ideally in the field of mental health and physiotherapy
Healthcare domain expertise - Ability to innovate, design and deliver commercially viable, patient centric healthcare pathways and services, with experience in implementing or overseeing care delivery governance
Excellent interpersonal skills - Driving win-win outcomes through shared goals, commercial negotiations and effective and efficient communications
Technology savvy and digital CX mindset - To understand and critically evaluate partner solutions and member journeys, and work effectively with technology and journey teams for delivery
Effective operational delivery - Combining project management, change management, continuous improvement and process management skills with excellent cross-functional team leadership
Data driven - Ability to effectively analyse and report on data trends from partners and work with teams to proactively identify issues and trends
Personal - Able to work in a fast-moving environment, dealing with multiple stakeholders, effectively managing own and team member resource prioritisation. Great with numbers and working to commercial targets - proficient and efficient with intermediate Excel skills for analysis and reporting. Self-driven and role-modelling Vitality's values
So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance
A pension of up to 12% We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance With its own set of rewards and benefits
Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest youve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!
Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
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