Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!
Job Description
Reporting to the Customer Service Manager, the Customer Service Account Executive is to be the single point of contact for the selected customer accounts. To work alongside other internal departments and stakeholders to resolve delivery issues, Claims and POD queries.
Working hours:Monday to Friday, 09:00 - 17:00
Salary:£31,092.28 per annum
Key Duties of aCustomer Service Account Executive:
1. Support the development and implementation of customer service policies and procedures.
2. Monitor and review processes using customer feedback to propose change and support continuous improvements.
3. Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment.
4. Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relat...