Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?
Join Liberty and make a real difference in the communities we serve!
What We Offer
Work-Life Balance: 23 days annual leave + bank holidays, flexible working
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
Training & Growth: Ongoing professional development
Your Role
First and main point of contact for tenants and customers in relation to complaints & compliments
Ensure effective communication
Focus on resolution of complaints within given timescales
Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
Provide regular, accurate and timely reports
Ensure all customer feedback is collated and that intelligent analytical approach is adopted
What We Need
Good level of education
Strong reception and administrative experience, along with excellent organisational skills
You have experience of writing and presenting reports to a variety of audiences
Competent with computerised database systems and analytical tasks
Excellent customer service focus
Why Liberty?
We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.
Apply Today! Click “Apply” to join Liberty as our Complaints & Compliments Officer
Closing Date: 19th December 2025 (may close early due to high demand