Customer Service Specialist | Chester | Competitive Salary Your new company Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50 countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis. Your new role Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer’s experience is a positive and memorable one. You will act as a ‘go to’ for information and problem-solving. Your primary responsibilities will include but not be limited to the below: Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications Order processing Providing support to the sales@ e-mail address for volume enquiries Acting as first line of contact for inbound sales team phone calls Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings Assist with support for the training we offer to our customers Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences Adhere to all local legal, health and safety and compliance requirements, policies and procedures What you'll need to succeed Prior experience in a customer service or sales administration role within a manufacturing organisation or similar Excellent working knowledge of SAP Excellent working knowledge of Salesforce Strong numeric and analytical skills Attention to detail and ability to multitask Willingness to continue to train, to learn, to grow What you'll get in return 4% matched pension contributions 2 x basic salary life cover with attached EAP program Paid medical appointment attendance and annual medical screenings Service anniversary recognition from Year 1 Early finish Fridays (on rota) 25 days holiday plus public holidays per annum bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4693235