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Customer Service Assistant - Platform (BOG/BAA), Bognor Regis
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Client:
Govia Thameslink Railway
Location:
Bognor Regis, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
dcd0681f22cb
Job Views:
Posted:
Expiry Date:
06.08.2025
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Job Description:
Key Info
Role: Platform Assistant
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Roster: Earlies & Lates - covering between 04:00 and 01:45 approx
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey. It is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Platform Assistant, you can do just that. You are responsible for:
* Providing the highest possible standard of advice, information, and service to our customers
* Delivering a safe, attractive retail station environment
* Participating in the safe running of trains and a safe station environment by complying with procedures
* Promoting all relevant marketing literature and useful information
These roles cover 24-hour operation, so due to the shift times, you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.
All roles may involve standing for long periods, working weekends and bank holidays.
Platform-based roles are safety-critical due to the direct involvement with the operational railway.
Experience / Skills
* A proactive customer approach coupled with passion and ability to support the team.
* Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
* Demonstrable experience of managing customers effectively in difficult environments.
* An effective communicator and must be able to demonstrate this both through your application and/or assessments.
* Live in the local area to be able to get to and work and home.
* Able to make decisions in a customer-focused manner and carry out instructions effectively.
In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.
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