About The Role
Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.
The Experience Delivery Manager role is a key part of the Digital Delivery team, reporting into the Experience Delivery Lead. The Experience Delivery Manager will own and manage digital projects, through their dedicated cross-functional Squad of resource. The successful candidate will be key to the success of their Squad deliveries and be a key contact for stakeholders across the business.
The responsibilities are as follows:
* Requirements gathering – ensuring that all briefs are accurate, in line with all team’s requirements and are achievable. Where briefs do not meet Digital requirements, work with the Experience Delivery Lead to support with communication to the stakeholder and planning team in providing a more suitable brief.
* Planning – maintaining a backlog of projects. Inputting into forecasting and capacity planning. Ensuring change management processes are adhered to, making sure all planning risks are raised to the Experience Delivery Lead.
* Communication and reporting – communicating status updates via reporting to all relevant teams involved in digital projects, as well as the Experience Delivery Lead and Global Digital Delivery & Merchandising Director. Work in alignment with Experience Delivery Lead to communicate risk and issues to stakeholders.
* Production – ensure all digital projects are delivered following the agreed process; –Continuously seek ways to improve Digital delivery process via retros; – Use digital knowledge to enhance our Creative, Copy and Content Management teams to be producing the best digital work in line with the functionality of our systems; – Drive the production team to deliver and adhere to deadlines and to the brief at every level; – Champion use of production software and templating processes, working with the Experience Squad Leads to make sure documentation is up to date.
* Stakeholder management - communicate clearly and regularly with business stakeholders on the status of projects, managing expectations relating to delivery. Make sure that all projects are understood to the highest degree.
* Supplier management – Manage Supplier relationships, including deadlines, delivery and quality issues, working alongside the Experience and Platform Teams.
* Facilitation – coordination and facilitation of daily and weekly Squad meetings with all relevant teams, ensuring that sessions are effective, attendees are adding value and outputs are clear and actionable.
* Digital campaign delivery – ability to understand and support the delivery of multiple digital deliverables including (but not limited to) web pages, third party digital retail assets and eCRM.
About You
Proven track record of driving digital asset production across multiple projects
Experience of working with Content Management Systems and Project Tools (Jira and Confluence)
Experience of working with cross-functional teams and managing multiple stakeholders
Proven experience and ability to effectively plan and manage digital asset demand / briefs
Previous experience of working with 3rd parties
Experience of managing a Digital / Design studio would be advantageous
Experience of working alongside technical teams would be preferable; as would experience and knowledge of Agile ways of workings, including scrum
Benefits
* Performance-related bonus scheme
* Life assurance
* Discounts on Dyson machines and retail discounts
* Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
* Free on-site lunches, fruit, and hot drinks
* Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)
* Electric vehicle salary sacrifice scheme
* Ability to purchase additional holiday
* Private medical insurance and dental insurance
* Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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