Here at Venator we are working with an amazing business within the ecommerce and retail space. They require a junior RFID Engineer - this role will suit someone who has some hand tooling experience that would ideally like to forge a career in the RFID space. You will be fully supported and teaching/learning is provided within the role to enable you to become an accomplished RFID Engineer.
Purpose of the Role
The RFID Engineer is responsible for the day-to-day support, operation, and optimisation of the RFID scanning estate across etrack and customer environments.
The role focuses exclusively on RFID hardware, scanning infrastructure, asset registration, and customer usage, ensuring that deployed scanners and portals operate reliably, data is captured accurately, and customers are supported effectively in their use of RFID technology.
This role does not include responsibility for corporate IT infrastructure, end-user computing, or internal IT support.
Key Responsibilities
RFID Operations & Support
Act as first-line operational support for RFID scanning issues raised by customers or internal teams
Triage RFID-related incidents and service requests, resolving where possible and escalating to the Senior RFID Engineer where required
Monitor scanner and portal performance to ensure consistent read quality, uptime, and data integrity
Respond to hardware faults and initiate repairs or replacements in line with agreed SLAs
RFID Hardware & Asset Management
Prepare, configure, and dispatch handheld RFID scanners to customer sites
Maintain the RFID hardware asset register, ensuring:
o Accurate ownership and location records
o Correct customer allocation
o Licences, warranties, and maintenance status are up to date
Manage SIM cards, connectivity status, and data usage for mobile scanners
Coordinate repairs, returns, and replacements with hardware suppliers
Customer Enablement & Training
Deliver customer-facing training on RFID scanners and associated software (remote and on-site)
Support customers in correct scanning processes and operational best practice
Act as a knowledgeable point of contact for customer RFID queries, helping
bridge technical capability with real-world operations
Installation & Deployment Support
Support new RFID deployments including:
o Assisting with site surveys
o Coordinating access and logistics o Supporting third-party installers
o Assisting Senior RFID Engineer with RFID Reader builds & Assist with the installation and ongoing support of:
o Fixed line scanners
o Portal scanners
o Handheld Scanners
o Trade and Maintenance infrastructure
Operational & Commercial Support
Support accurate asset registration and scanning workflows that underpin commercial charging models
Assist in identifying scanning gaps, data quality issues, or operational inefficiencies
Provide feedback into product, process, and deployment improvements Risk, Compliance & Safety
Operate in accordance with company security, governance, and compliance policies
Adhere to Health & Safety requirements when working in manufacturing, warehouse, and customer environments
Support audits or reviews relating to RFID assets and deployments
Skills & Experience
Essential
Experience supporting hardware or field-deployed technology environments
Strong operational mindset with attention to detail
Ability to troubleshoot hardware and connectivity issues
Comfortable working in industrial or warehouse environments
Calm, methodical approach under pressure
Strong communication skills with both technical and non-technical users
Ability to manage multiple workstreams concurrently
Demonstrates a positive, can-do attitude and a strong willingness to learn
Desirable
Exposure to RFID hardware, scanning systems, or asset tracking solutions
Experience working with third-party suppliers or service providers
Understanding of logistics, supply chain, or manufacturing environments
Basic hand-tooling skills
What we are looking for:
Industry or technical certifications relevant to hardware, RFID, or field services Competencies
Deciding & Initiating Action
Takes ownership of operational issues, acts decisively, and follows through to resolution.
Builds effective relationships with customers, suppliers, and internal stakeholders.
Writing & Reporting - Maintains clear records, asset registers, and operational documentation.
Analysing - Identifies patterns in failures or scanning performance and contributes to practical improvements.
Process Management - Supports and improves RFID operational processes to enhance reliability and customer experience.