Help-Desk Administrator
My client is a provider of tailored and bespoke domestic gas and renewable engineering projects & maintenance, providing a wide range of specialist technical solutions to a blue-chip client portfolio .
A Helpdesk Administrator is required to provide contract and general administrative support with key duties and accountability's to include (not limited to):
To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
Raising purchase orders & invoicing
Raising & Closing of all tasks via the in-house CAFM as required
Assisting with and raising small-works quotations
Liaising with sub-contractors & suppliers
Assisting with financial and compliance requirements
Provide accurate system reporting and assist with the progression of task SLA delivery and compliance
Candidate Requirements
The successful candidate will be an experienced within the Building Services Engineering, Facilities Management and/or Construction sectors and/or relevant industry sector due to the nature of the position.
The successful candidate will be employed in a similar position or will have held similar positions to include, as an example Service Desk Administrator/Helpdesk/Service Desk Planner or relevant equivalent title within the industry.
Possess a strong knowledge of M&E Maintenance Service Contracts from an Administration, Help-Desk/Service Desk prospective
Excellent IT system skills i.e. Microsoft Office
CAFM experience i.e. Big Change would be advantageous
Additional Information
Monday to Thursday (Apply online only)
Friday (Apply online only)
25 days holiday Plus Statutory Days plus Birthday
Pension Scheme
Laptop
Business Expenses
Parking
Up to £30,000