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Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Permanent, Full Time
Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.
Overview
This role is within the Insurance & Financial Services function and focuses on the development, improvement, and oversight of member-facing insurance products. These include travel, health, caravanning, and ferry insurance. You will act as the internal expert—balancing technical accuracy with empathy for member needs.
You will work across departments to ensure insurance products meet regulatory requirements, respond to member feedback, and remain competitive. Responsibilities also include supporting call centre queries (around 20% of your time), assisting with claims analysis, and maintaining clear, compliant documentation.
Key Requirements
* Strong understanding of insurance products—ideally travel, health, or niche cover
* Experience supporting regulated products (FCA knowledge a plus)
* Analytical mindset with experience reviewing claims data, trends, and feedback
* Empathy-led, member-focused approach
* Excellent communication skills, both written and verbal
* Detail-oriented, organized, and proficient with tools like Google Workspace
* Experience in product support, technical customer service, or a similar role
How to Apply
Please send your CV to apply for this role.
Due to high application volume, only successful applicants will be contacted. If you do not hear from us within 10 working days, please consider your application unsuccessful.
Membership Bespoke is acting as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
With over 10 years of experience, Membership Bespoke is the UK's most experienced membership-focused recruitment firm, delivering tailored permanent, temporary, interim, and executive search solutions to trade associations, regulatory bodies, political parties, and professional bodies.
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