Zenith Training is the fast‑growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the North East.
As an Ofsted‑Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do.
We are looking for a Business Support Apprenticeship Trainer to join us at Zenith Training. Your role will involve providing excellent teaching and learning sessions for Customer Service and Business Administration apprenticeship standards, both face‑to‑face and remotely; managing a caseload of learners and employers ensuring timely achievements and progression; and supporting the raising of standards in accordance with the aims and strategic objectives of the organisation.
Responsibilities
* Deliver high‑quality apprenticeship standards using methods that stimulate learning appropriate to learner needs and programme demands, both face‑to‑face and remote, 1‑2‑1 and in groups when required.
* Prepare relevant course/subject materials, including resources, lesson plans and SOL that effectively meet awarding body requirements.
* Complete and use initial assessment results to ensure learning needs are met.
* liaise with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
* Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
* Support the achievement of KPIs, business performance, and contractual targets for learner retention and success rates.
* Provide thorough feedback to employers and learners during reviews on progress.
* Seek feedback from learners on learning support materials to review and improve the service and learning experience.
* Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
* Act on feedback from teaching observations, employers, peers, or other review processes.
* Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
* Comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
* Provide impartial advice and guidance to all learners to support progression.
* Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
* Use a variety of delivery methods that will stimulate learning appropriate to learner needs.
* Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
* Complete weekly update meetings and monthly caseload reports.
* Deliver against internal standards, systems and procedures, and involve in internal audit programme.
* Contribute to external audits from awarding organisations and funders.
* Maintain up‑to‑date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
* Provide a high level of customer service to all learners and parties contacting the business.
Qualifications
* Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
* Hold a full teaching qualification – PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA.
* Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
* Experience of unsupervised working and using own initiative.
* Experience of online learning and assessment platforms.
* The ability to work in a target‑oriented environment and achieve required measures of success and quality.
* Understand different learning styles and how to differentiate through various teaching methods.
* Full, clean driving licence and use of a vehicle must be flexible with travel (business insurance is compulsory).
If you have the experience and passion for the role but don’t yet hold all the required qualifications, we’d still love to hear from you – we value practical knowledge and are open to supporting the right candidate with their development.
Benefits
* Enhanced holiday package
* Great working environment
* Free parking
* Pension salary sacrifice
* Cycle‑to‑work scheme
* Extra pension contributions once pass probation
* 1 day a week to work from home (not in probation)
* Social gatherings 4x a year
* DIS 4x salary
* Training & Development
* EAP (Employee Assistance Program) which also has a well‑being app
* Birthday off
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