Job Title: Hospitality Manager Location: Woodbridge, Suffolk Role Overview: We are looking for a passionate Hospitality Manager to deliver an outstanding resident experience by overseeing all aspects of hospitality within our care home. This includes food service, activities, housekeeping, and maintenance, ensuring a welcoming, engaging, and high-quality environment for residents, families, and visitors. Key Duties & Responsibilities: Create a caring service experience aligned with our values of compassion, empathy, and transparency. Foster a positive work environment that promotes teamwork, continuous improvement, and excellent service. Ensure residents receive exceptional experiences that exceed their needs and expectations. Oversee food service operations and work closely with the chef to deliver quality meals on time. Develop and manage engaging activities that support residents interests, enjoyment, and wellbeing. Maintain excellent first impressions and high standards of cleanliness across the home. Ensure maintenance issues are addressed promptly to keep the facility safe and well maintained. Manage the hospitality budget, balancing cost control with service quality and revenue targets. Build strong relationships with residents, families, and staff to strengthen community engagement. Ensure staff are well-trained, supported, and equipped to perform effectively. Maintain compliance with health & safety, employment legislation, and relevant regulations, with accurate record keeping. Skills & Attributes: Previous experience in a hospitality role, ideally within a care home, hotel, or hospitality environment. Excellent communication, motivation, and people management skills. Genuine passion for engaging with residents and their families. Strong organisational skills with good time management. Warm, hands-on approach with a passion for delivering personalised and high-quality hospitality.