Overview
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded.
Responsibilities
* Lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive.
* Ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance.
* Support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
* This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:30pm-11:00pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What We Look For
* Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential.
* Effective communication skills, experience of supporting and guiding colleagues, and the ability to build strong relationships with colleagues and guests.
* Punctuality and good personal presentation.
* Proficiency in using IT software; familiarity with Opera would be advantageous (training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Benefits
* £28,066 per year
* A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
* Free meals on duty in our colleague dining facilities
* Complimentary use of the Leisure Club facilities
* Extra paid day off for your birthday, plus a £20 love to shop voucher
* Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus rewards for long service milestones
* Exclusive £50 colleague rates for overnight stays, plus a 50% discount on Food & Beverage
* 31 days holiday per year (increasing annually up to 33 days)
* Access to Exclusively Yours Benefits portal with discounts on retail, travel, and leisure
* Career progression opportunities, including Apprenticeship programmes and study support
* Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support including free counselling
* Wagestream for instant access to pay
* You Are De Vere monthly recognition program and annual colleague recognition event
* Regular team appreciation events, including Christmas and Summer parties
* Company Life Assurance for financial security
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