ServiceNow Scrum Master - 12-Month FTC
1. Key role in driving agile delivery
2. Be part of something bigger, collaborate with other Scrum Masters to influence best practice across the organisation
3. Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon Office, 35-hour working week, Mon-Fri between 9am-5pm
About the role
We have an exciting opportunity for an ServiceNow Scrum Master to join the ServiceNow development Team within the IT Division on a 12-month FTC. As a Scrum Master, you’ll be responsible for overseeing the needs of the teams via servant leadership, including all the Agile ceremonies for the team. You’ll gain exposure to a wide range of products which keep many of our internal corporate customers up and running across the business.
You will be accountable for the effective delivery and oversight of key products and services delivered in the ServiceNow development team, providing delivery leadership to your workstream, acting as the key point of engagement with several teams and business areas.
The Scrum Master is part of the delivery team and is responsible for the quality and optimisation of software development and technical delivery. You’ll be ensuring that the planned releases are appropriately tested, delivered to the release timeline whilst meeting quality expectations and protecting the integrity of the live environments.
You’ll lead Agile ceremonies (Sprint Planning, Reviews, Daily Scrums, Refinements, Retrospectives) and optimise the backlog and the squad’s throughput. You’ll play a key role in resolving blockers and managing risks, issues, and interdependencies, fostering a collaborative, conflict-free environment. You’ll manage internal and external relationships for delivery teams and align releases with product and delivery managers, stakeholders, and project timelines.
About you
As a ServiceNow Scrum Master, you’ll have a passion for energising and inspiring people to work collaboratively to deliver solutions, demonstrating excellent teamwork. You’re pro-active and have a mindset to promote continuous improvement from both you and your team.
You’re a strong facilitator and can work in ambiguous situations, demonstrating the ability to work with agility. You thrive off providing excellent customer service, and you enjoy using your stakeholder management and interpersonal skills to both lead and work as part of a team.
To join the team, you must also have:
4. Experience of stakeholder management at all levels
5. Clear and concise verbal communication skills
6. Understanding of Agile development principles
7. Experienced with ITIL methodology (Desirable)
8. Experienced with ServiceNow development (Essential)
Internally this role is known as IT Scrum Master
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
9. Salary £45,000 - £50,000 depending on experience
10. Annual bonus (up to 17.5% of salary)
11. Contributory pension scheme, up to 20%, including your 8% contribution
12. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
13. A Family Friendly policy that helps you balance your work and family responsibilities
14. Access to savings at High Street brands, travel and supermarkets
15. £20 contribution to a monthly gym membership – subject to T&Cs
16. Health and wellbeing plan - cashback for dentist, opticians, physio and more
17. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
18. Employee Volunteering - volunteer in the community for one day each year
19. Unlimited access to Refer a Friend £500 bonus scheme
20. Life Assurance cover of 4 x salary
21. Employee discounts of 15% on a range of NFU Mutual insurance policies.
This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.