JOB PURPOSE
Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the General Manager's absence.
DUTIES & RESPONSIBILITIES
* Giving every guest a friendly welcome when they enter the business
* Serving guests quickly and efficiently
* Serving and presenting all our food and drink products up to brand standard
* Dealing with guest queries and resolving complaints quickly and professionally
* Allocate shift job roles and duties
* Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes.
* Ensure daily and weekly cleaning tasks are completed.
* Provide direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service
* Ensure wastage is recorded correctly.
* Deal with deliveries and report any loss or damages to the General Manager.
* Responsible for accurate cash management and cash / business security.
* Complete business opening and closing routines.
* Complete business admin as required by the manager.
COMPETENCIES & BEHAVIOURS
Guest Obsessed: Acts with the guest in mind and goes the extra mile.
Win With Our People: A supportive, hard working and positive individual with a 'one team' attitude and outlook.
Drive for Results: Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicating with Clarity: Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems: Operates well under pressure, using initiative and remaining positive when confronted with problems.
What do we offer?
· 25 days paid holiday
· Pension scheme
· Flexible shifts
· Development opportunity
· Cash tips
Job Types: Full-time, Permanent
Pay: £12.50-£13.50 per hour
Benefits:
* Flexitime
* On-site parking
Ability to commute/relocate:
* Orpington BR6: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality: 2 years (required)
Work Location: In person