Job Overview
Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises a patient‑facing Reception Team, a telephone and email‑based Patient Contact Centre and administrative Booking and Referrals Teams.
This is a dynamic service with opportunities for future development for staff who excel in their roles. The environment is patient‑focused, committed to supporting professional growth and career progression.
Responsibilities
* Attend to patients, carers and visitors, greeting them and addressing multiple queries, including hospital transport issues and booking urgent follow‑up appointments.
* Assist with hospital transport issues and booking urgent follow‑up appointments.
* Provide competent use of information technology systems.
* Support the Reception Team as part of a multi‑disciplinary environment.
* Maintain professional communication skills and convey empathy, calm and friendliness.
* Operate within established processes and procedures.
Person Specification
Education / Training
* GCSE or equivalent qualifications, including English Language and Mathematics.
* IT literate – email, word processing, inputting data into a computer system.
* NVQ Level 2 Customer Service (desirable).
* Understanding of outpatient department and/or NHS (desirable).
* Working knowledge of a hospital PAS system (desirable).
Work Experience
* Experience dealing with numerous queries face‑to‑face and over the telephone.
* General office administrative duties and clerical experience.
* Customer service experience.
* Working knowledge of Microsoft Office (Word, Outlook).
Knowledge, Skills, Abilities
* Good written and verbal communication skills.
* Calm, organised, multitasking under pressure.
* Ability to follow processes and procedures.
* Ability to undertake and apply training.
* Flexible and can work independently within a wider team.
Equality, Diversity and Inclusion
North Bristol NHS Trust is an anti‑discriminatory organisation that values all people as individuals. We aim to represent a diverse workforce and welcome applicants from under‑represented groups. We are committed to equality of opportunity, to being fair and inclusive, and to creating a place where everyone belongs.
Contact Information
Please contact the recruitment team via email if you would like further information or clarification about the role.
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