To lead and deliver the area service for the identification, analysis, case management and review of children with special educational needs (SEN) resident within Surrey who are at risk of, or are in the process of, an appeal hearing with the Special Educational Needs and Disability Tribunal Service. This includes representing Surrey County Council at any appeal hearings as necessary. The role holder will ensure that the council provides a world‑class service in relation to the appeals process, in accordance with legislation, best practice guidance, agreed budget and resources, and is appropriate to each child’s needs.
The SEN Management Team operates in a fast‑paced, complex interpersonal environment involving children and young people with high‑level and complex SEN, their parents/carers, schools and other professionals. The team administers and is responsible for statutory functions on behalf of the Authority and has significant contact with members of the public and other professionals from within and outside the County Council, approximately 408 schools and other settings.
There are four SEN Management Teams that cover the four areas of the County (NW, NE, SE, SW), working across 11 Boroughs and Districts. Each team must manage crucial interfaces with support services, the Children’s Service and the Corporate Parenting Team, and maintain excellent multi‑agency working.
Risk Management
* Identify opportunities and risks associated with the service and report to management.
* May undertake the role of expert practice lead, managing highly complex cases and leading consistency and standards of practice in a defined geographical area.
* Conduct assessments in complex or high‑risk circumstances ensuring appropriate actions are taken in response to identified safeguarding/wellbeing issues.
Service Development
* Contribute to developing professional policy, standards and procedures and/or developing and implementing team plans and monitoring and reviewing services to enhance quality.
Planning & Organising
* Manage the planning and delivery of services and caseload or projects for own area involving specialist knowledge or assessment.
* Contribute to service plans and plan staff resources to maintain operational delivery of services.
Finance / Resource Management
* Assist with budget, resource and funding management in accordance with council policies and procedures.
Work with Others
* Liaise, communicate and build relationships with other internal departments, partner organisations, agencies and/or contractors to share knowledge or best practice and ensure quality, integrated service delivery.
* Work in partnership with service users, their families/carers.
People Management
* Manage an operational team or specialised function, and organise deployment of staff and work and/or appropriate support for service users.
* Monitor and support the performance management and development of team members, using a coaching approach, to ensure that individual contributions are maximised.
Duties for All
* Uphold the values and behaviours of the organisation.
* Work inclusively, with a diverse range of stakeholders, and promote equality of opportunity.
* Maintain high standards of health, safety and welfare at work and take reasonable care for the health and safety of themselves and others.
Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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