Three Retail Customer Advisor
Location: Swindon
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will understand and meet each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalized solutions for customers with general mobile or network‑related inquiries and ensure a prompt resolution.
Qualifications
Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most. Key qualities include:
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalize benefits for you and your family, such as discounts, vouchers, a pension plan, and more. We support your career through learning and development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. We have a range of reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in parts of our business to improve efficiency. Candidates may use AI to fine‑tune their CVs or prepare for interviews, but we value authenticity and your unique experiences and achievements.
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