Responsibilities
* Act as the first point of contact for FM-related issues, logging and chasing work orders.
* Maintain a clean and tidy appearance across desks, collaboration spaces, and communal areas.
* Provide visible floor presence, proactively assisting building occupants.
* Support mailroom activity and advise on mail and distribution services.
* Take ownership of meeting room housekeeping and AV equipment.
* Update CAFM systems and ensure compliance documentation is maintained.
* Engage with FM Helpdesk and service managers to ensure swift resolution of service requests.
* Support fire emergency procedures and cover holidays of other staff in the Manchester area.
Qualifications
* Proven experience in a customer service environment.
* Excellent interpersonal, written, and verbal communication skills.
* Self‑disciplined, proactive, and able to work independently.
* Strong problem‑solving skills and attention to detail.
* IT literacy including Microsoft Office and AV support.
* Desirable: IOSH Health & Safety qualification.
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