Join Our Clients Customer Service Team Multiple Roles
Locations : Across Regional UK Sites | Full-time - Grangemouth
Salary Range : £22,000 £26,500 + Paid Overtime + Comprehensive Benefits + Career Development
A role with purpose. A team with pride. A future with opportunity.
At a time when meaningful work and long-term career prospects matter more than ever, our client is proud to offer opportunities for individuals at every stage of their customer service journey. Whether youre just starting out, returning to the workforce, or looking to step into a more senior, impactful positionwere growing their team and wed love to hear from you.
Why Join?
Our client believes that great customer service begins with great peopleand thats why theyre investing in talent at all levels. Our roles span from entry-level to senior positions, each offering structured support, room to grow, and the chance to make a real difference to both customers and colleagues.
This is more than just a customer service / call centre job. Its a stepping stone to a rewarding career in a supportive, high-performing environment. You'll work with a purpose-driven team that values your input, recognises your efforts, and champions your success.
What You'll Be Doing
Depending on your skills and experience, your day could involve:
Being the first point of contact for customers via phone, email, or digital platforms
Handling queries about orders, deliveries, billing, product updates, and service requests
Managing complex or sensitive enquiries with care, discretion, and ownership
Working with internal teams to coordinate solutions and improve customer outcomes
Supporting teammates, sharing knowledge, and contributing to a positive team culture
Identifying opportunities for service improvements or process enhancements
Participating in quality reviews, coaching sessions, or team initiatives
Every team member plays a part in delivering reliable, thoughtful support that truly makes a difference.
What Youll Need
Were looking for individuals who are:
Passionate about helping others and solving problems
Excellent communicators with a calm, professional manner
Comfortable using digital systems and handling real-time queries
Highly organised with a keen eye for detail
Team-oriented, adaptable, and willing to learn
Experienced in customer-facing roleswhether in contact centres, customer service centres, retail, hospitality, call centres, or similar
Whether youre applying for your first service role or bringing years of experience to the table, what matters most is your mindset and motivation.
What Youll Gain
Our client dont just hirethey invest. Youll benefit from:
Competitive salaries starting from £24,000 up to £26,500
Paid overtime and flexible shift patterns
Hybrid working options after probation based on performance
A comprehensive six-week onboarding programme
Ongoing coaching and access to self-development resources
A clear pathway for career progression, including leadership training and mentoring
Recognition for your contributions and a voice in how they improve their service
This is a place where your growth is just as important as your output.
Start Your Next Chapter
Were helping to build something speciala team of customer service professionals who care deeply, work collaboratively, and are proud of what they do. No matter where you are in your customer service career journey, theres a place for you here.
To apply, please email your CV
Your future starts here.
TPBN1_UKTJ