Overview
We are recruiting for a Customer Relationship Consultant to work at our Sheffield branch. This is a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Closing date: Tue, 14 Oct 2025.
What Will You Be Doing?
* Engaging, understanding and identifying customer needs through asking great questions, listening to customers’ circumstances and tailoring the relevant solution to their needs while ensuring the right outcome for the customer and the society.
* Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
* Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
* Proactively contacting customers over the phone to identify and discuss their needs.
* Educating customers on a range of products and services and the different channels they can use to engage with us.
* Using internal systems to maintain accurate and up-to-date records while identifying and supporting vulnerable customers appropriately.
* Adhering to the relevant policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and communication.
What Do We Need From You?
* Previous experience of interacting with customers. We’re open to candidates who have not previously worked in a bank or building society.
* Your experience may be in person or over the phone; Skipton’s customers are increasingly engaging flexibly, including through Contact Centre environments.
* Your background may be in retail, food & beverage, guest services or the health/care sector. If you can demonstrate a passion for delivering exceptional service, we will consider you.
* You will enjoy meeting new people and engaging in purposeful conversation.
* The ability to work well with others in a team.
* Ability to react quickly when busy and manage time effectively across a range of customers.
* Desire and ability to grow, adapt and change with business needs and priorities.
* Effective communication skills with the ability to influence different audiences using appropriate channels for clear outcomes.
* Open to a broad range of activities, even those outside standard expectations.
What Is In It For You?
The role is permanent, 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Benefits include:
* Annual discretionary bonus scheme.
* 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme to buy/sell additional annual leave days.
* Generous employer matched pension contributions – up to 10% per annum.
* Benefits portal with Employee Assistance Programme and online employee discounts.
* Three paid volunteering days per year.
* Colleague mortgage and savings accounts and various colleague discount schemes.
* Commitment to training and development.
* Private medical insurance for all colleagues.
* Salary Sacrifice Scheme for hybrid/electric car.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Sheffield, England, United Kingdom
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