Account Manager - Strategic at SHI Corporation UK Limited
About Us: Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re a $15 billion global provider of IT solutions and services. SHIUK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Job Summary: The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager provides exceptional customer service, manages CRM activities, and supports major initiative campaigns to enhance technology deployment and utilization.
Responsibilities
* Drive retention and growth by identifying customer pain points and developing end-to-end solutions.
* Maintain regular communication with customers to align forecasts with sales and supply chain management.
* Host Quarterly Business Reviews and status meetings on a regular cadence.
* Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
* Regularly review and improve processes to accelerate technology deployment and utilization.
* Participate in business unit-specific major initiative campaigns.
* Prepare and deliver management reports according to customer requirements.
* Create, track, and update activities in the CRM system.
* Act as a central point of contact between customers, outside sales, and internal departments.
* Provide excellent customer service and support, including creating pricing quotes and managing renewals.
Behaviors and Competencies
* Time Management: effective prioritization and deadline management.
* Organization: prioritize daily tasks and manage personal workflow.
* Planning: identify opportunities for improvement and organize resources.
* Communication: clearly convey complex ideas and adapt to the audience.
* Presenting: prepare and deliver presentations with clarity.
* Interpersonal Skills: build relationships and resolve conflicts.
* Digital Acumen: identify and propose digital tools for improvement.
* Documentation: create and update documentation accurately and consistently.
* Teamwork: collaborate effectively within a team.
* Follow-Up: track and complete tasks without reminders.
* Adaptability: adjust to changes and manage multiple tasks.
Skills and Qualifications
* Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements — Intermediate
* Proficiency with Word, Excel, PowerPoint, and Outlook — Intermediate
* Experience coordinating multiple related projects to align with goals and deliver benefits on time and within budget — Intermediate
* CRM proficiency to manage and analyze customer interactions and data throughout the lifecycle — Intermediate
* Ability to excel in a team selling environment — Intermediate
* Experience selling IT products/services globally, understanding market dynamics and managing international client relationships — Intermediate
Other Requirements
* Completed Bachelor’s Degree or relevant work experience
* 2–4 years in outside sales, inside sales management, or pre-sales supporting large organizations
* Ability to travel to SHI, partner, and customer events
* Advanced sales certification preferred (e.g., Microsoft, Dell, HP, Cisco, AWS, Lenovo)
* 2–4 years of experience in a Customer Success role preferred
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